Refund Policy
CatchON TV offers a fair refund policy to ensure your satisfaction. We want you to be completely happy with your IPTV streaming experience.
Money-Back Guarantee
CatchON TV offers a 7-day money-back guarantee on all new subscriptions. If you're not satisfied with your CatchON TV service within the first 7 days of your subscription, you can request a full refund — no questions asked.
Refund Eligibility
To qualify for a refund from CatchON TV, the following conditions must be met:
- Your refund request must be submitted within 7 days of your initial purchase date
- The subscription must be your first purchase with CatchON TV (renewals are not eligible for the money-back guarantee)
- Your account must not have violated our Terms of Service
- You must provide a valid reason for the refund request
Non-Refundable Items
The following are not eligible for refunds from CatchON TV:
- Subscription renewals after the initial period
- Requests made after the 7-day money-back guarantee period
- Accounts terminated due to Terms of Service violations
- Promotional or discounted subscriptions (unless otherwise stated)
- Free trial accounts (no payment was made)
How to Request a Refund
To request a refund for your CatchON TV subscription, please follow these steps:
- Step 1: Send an email to help@catchontv1.email with the subject "Refund Request"
- Step 2: Include your full name, email address used for the subscription, and the reason for your refund request
- Step 3: Our support team will review your request and respond within 24-48 hours
- Step 4: If approved, the refund will be processed to your original payment method within 5-10 business days
Refund Processing Time
Once your CatchON TV refund is approved:
- Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
- PayPal: 3-5 business days
- Cryptocurrency: Non-refundable due to the nature of blockchain transactions
Partial Refunds
CatchON TV does not offer partial refunds. If your money-back guarantee period has expired, you are not eligible for any refund. However, we encourage you to try our 24-hour free trial before purchasing to ensure our service meets your needs.
Service Issues
If you experience persistent technical issues with CatchON TV that our support team cannot resolve within 72 hours, you may be eligible for a refund or service credit regardless of the 7-day period. Contact our support team for assistance.
Contact Us
For refund requests or questions about this policy, contact the CatchON TV support team:
Email: help@catchontv1.email
Last updated: April 2025
